Wallaby.
( help — support )

Support

Wallaby Data Pty Ltd (trading as Wallaby Token) · ABN 90 701 729 964 · Last updated: 7 September 2026

Talk to us

General & billing support
support@wallabytoken.com — we reply within 48 hours.
Abuse reports
abuse@wallabytoken.com — report misuse of the service or of our keys.
Live availability
status.wallabytoken.com — live uptime, incidents and maintenance.

Refunds, in one paragraph

Prepaid balance is non-refundable, and consumed tokens are never refundable — that service was already delivered. The exception is billing errors: charged twice, charged the wrong amount, or paid but credit never arrived — email support@wallabytoken.com from your registered address and we investigate and resolve within 3 business days; confirmed errors are refunded to the original payment method (your bank or card issuer controls when the funds arrive, typically 5–10 business days after we issue). Trial or bonus credit holds no cash value and is forfeited when any refund is issued. Nothing here limits your rights under the Australian Consumer Law. Full policy: Terms of Service §4.

Frequently asked

I paid but my balance didn't change.
Top-ups are credited automatically once the payment confirms — normally within a minute. If your Stripe receipt email arrived but the balance hasn't moved after 10 minutes, forward the receipt to support@wallabytoken.com and we'll reconcile it within 48 hours.
How do I get an API key?
Register with an email, open the console, and create a token. Your first call works against our OpenAI-compatible endpoint — see the quickstart on the homepage.
Which clients and tools work?
Anything that speaks the OpenAI API: point the base URL at our endpoint, paste your key, select the model. Coding agents, chat front-ends, scripts and SDKs all work without modification.
Do you issue invoices or receipts?
Stripe emails a receipt automatically for every payment. If you need a tax invoice with your company details, email support and we'll issue one.
How do I close my account?
Email support@wallabytoken.com from your registered address. Note that prepaid balance is non-refundable on voluntary closure — see the refund policy above — so we suggest running your balance down before closing.

Legal

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